Refund policy

Returns and Refunds

Change-of-mind returns

You have the right to cancel your online order within 14 days after receiving your goods, without giving a reason. To cancel, email wiltshireequinesupplies@gmail.com with your order number and a clear statement that you wish to cancel. You then have a further 14 days from notifying us to send the goods back.

Please contact us for the return address and instructions before posting your return. This does not affect your right to cancel within the time limits above.

Condition of returned items

You may inspect items and try clothing on as you would in a shop. Please return items clean, with their tags and original packaging where possible. Do not ride in, wash or use items beyond what is necessary to inspect them. We may make a reasonable deduction if handling beyond what would be permitted in a shop has reduced their value. Missing packaging or tags does not automatically remove your statutory cancellation rights.

Return postage

You are responsible for return postage costs for change-of-mind returns, including when you order the wrong size. We recommend keeping proof of postage. We do not charge a restocking fee.

Faulty, damaged or incorrect items

If an item is faulty, damaged on arrival or not what you ordered, email wiltshireequinesupplies@gmail.com with your order number and details of the issue. Photos may help us resolve it but are not a condition of your statutory rights. We will arrange a suitable remedy in accordance with your statutory rights and cover reasonable return postage costs. The change-of-mind time limits do not limit your rights concerning faulty or misdescribed goods.

Refunds

For a valid change-of-mind cancellation, we will refund you without undue delay and no later than 14 days after receiving the returned goods or evidence that you have sent them back, whichever is earlier. Refunds are made to your original payment method unless you expressly agree otherwise. Your payment provider may take additional time to show the refund.

If you cancel the whole order, we will also refund any original standard delivery charge. Any additional cost for a premium delivery service is not refundable for a change-of-mind cancellation.

Your statutory rights

This policy does not affect your statutory rights under UK consumer law.